Underwear can not be returned or refunded.
In case if the item is returned due to a manufacturing defect or shipping error, only if unopened in original packaging, unworn, in the same condition as delivered and with all tags attached, it will be replaced and sent back to the shipper without extra fee.
In all the other cases, we will not accept the return or refund and we reserve the right to send the product back to the shipper with the shipping cost paid on customer.
We will not accept the return or refund on the 1 piece from pack and we reserve the right to send the product back to the shipper with the shipping cost paid by customer.
Free Shipping for orders over 50€ and delivery cost €3 for orders under 50€.
Estimated Delivery Time: 1-2 working days for mainland & 2-4 working days for remote destinations, depending on ship schedules.
Free Shipping for orders over 120€.
For orders under 120€, delivery costs amount to 6€ (up to 3kg) for standard delivery (7-12 working days) and 15€ for Express delivery (2-4 working days).
All shipments are processed by Geniki Taxydromiki. Shipping costs may vary in case of special promotional activities which include free or reduced shipping, that are announced in our homepage banners.
Please note that deliveries are not made on Sundays or bank holidays and that the time of delivery may be extended in case of extreme weather conditions, demonstrations or other emergencies. For more information regarding deliveries, please read our FAQs or contact us at [email protected].
You may amend or cancel your order for any reason in no later than 10 working days from the date of receipt. Return address: MAT FASHION, Attiki Odos & Posidonos, 14451, Metamorfosi, Tel: +30 2102838222.
In order to return one or more products, you have to make sure they are inside their original packaging in perfect condition, without any of their special labels (tags) removed. The product(s) should necessarily be accompanied by the sales receipt, as well as the completed special return note, which you can find inside the packaging of your order. You can make an exchange or ask for a refund.
We undertake the cost of return if you have received an incorrect or a defective product. Otherwise you are charged with the cost of return.
Cyprus: You can return your goods exclusively with Geniki Taxydromiki.
Due to hygiene reasons, we do not offer any refunds or accept any returns on on beauty products, earrings, underwear, shapewear products and protection masks. All swimwear products must be returned in their initial package with their tags and the security seal (sticker) must not be removed if you might want to return an item.