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Payments

FAQs

Which payment methods does your website accept?

Credit/Debit Card

We accept cards bearing the Visa, MasterCard, Visa Electron, Maestro, Diners and American Express symbol. In some cases, an authorization may be requested from the issuing bank.

Apple Pay

Apple Pay is available when shopping on Apple devices. Before you can use Apple Pay, you must activate it in your Apple account and device.

Google Pay

Google Pay is available on Android devices. Make sure you are logged in with your Google ID. If necessary, enter your billing, delivery and contact details to confirm payment.

We would love to assist via phone on +30 2102838222, Monday to Friday, 09:00 – 17:00 EET.

Is it safe to use my credit/debit card in shop.matfashion.com?

Our partner bank provides an online platform with the highest security level for every transaction.

Which currencies can I use to make my purchases?

The only currency that can be used is Euro (€). Kindly note that if your bank account is in another currency, the exchange rate that will be used to charge your account will be set by the bank and not by mat. fashion.

How will I know that my order has been registered?

After the completion of your purchase, you will receive a confirmation email, which does not mean that your order has been approved. The order will be approved and sent to you once your credit card and address information have been confirmed.

When will I be charged?

If you pay by debit card, your card is usually charged directly and you will be receiving a confirmation email once all the necessary details have been approved.

In case you wish to cancel your order, please contact our Customer Service team.

Is my card information stored?

Your card information is not stored on our database. Our partner bank provides an online platform with the highest security level for every transaction.